Refund and Returns Policy
CHANGE OF MIND POLICY
At Cann Clinic we offer our customers total peace of mind when they shop with us.
If you decide that you do not want an item you have ordered, you may take advantage of our Money Back Guarantee and return it to us for your money back. To do this you must notify us of your intention to return the item you no longer want to info@cann.clinic, within 14 days of us dispatching your order to you.
The product must be returned to us in AS NEW condition.
Should you have a change of mind and would like to either exchange the item (subject to our Returns Policy), the return shipping will be at your cost. We recommend registering and taking transit insurance on your return postage to us as items in transit are your responsibility until received back to our premises.
Due to State Health regulations, general medicines and prescriptions including any preparation that is taken via injection, transdermal application or orally are unable to be returned once the product has been opened and no longer in AS NEW condition.
If you have received the wrong order, any item is damaged or your order does not arrive please contact us and we will re-ship the order immediately.
FAULTY OR DAMAGED RETURN POLICY
All products purchased from Cann Clinic are covered by transit insurance and are fully guaranteed by us. This ensures your order is received by you in good working order and is able to be used as intended by the manufacturer and / or as specified by us.
In the unlikely event that your order is misplaced or damaged in transit please email our Customer Service team on info@cann.clinic and give a full detailed description of the problem / damage, as well as your name, contact number or email and order number. We will then determine how best to resolve your problem with minimum inconvenience to you.
If your package was damaged in shipment by the courier, save the box and the product(s) and notify Customer Service immediately ,(open 9am – 5pm, Monday to Friday, excluding public holidays) or contact us at info@cann.clinic
The courier will inspect and pick up the damaged package and the damaged items will be replaced.
CANCELLATION OF ORDERS
If you wish to cancel an order that has been confirmed by Cann Clinic, please contact us as soon as possible ,(open 9am – 5pm, Monday to Friday, excluding public holidays) or info@cann.clinic.
Once the order has been dispatched by the pharmacy you will be unable to cancel it. Once received, you will be able to return it to us in original condition for a full refund less shipping fees.
REFUND PROCESS
We offer 100% REFUND (or FREE re-send) if you do not receive your order for any reason. The only instance where a refund is not guaranteed is if incorrect contact/shipping address details are provided at the time of ordering, so please always double check your delivery address.
Regrettably, except as required by law, shipping and handling fees are not refundable.
